Valcour CAD / RMS monthly update - August 2021

Thanks to the continued dedication of many, the project remains on schedule for VSP/VSP Dispatched Agencies to go live Sept 12th, 2021. Below you’ll find updates from the Project team on the work they have been doing over the past month. Please distribute widely to people who need to know.

Project Reminders

• VSP/VSP Dispatched Agencies are scheduled to go live with the Valcour solution Sept 12^th, 2021.
• DPS will cover the cost of the Valcour software licensing, development and basic training for Statewide Law Enforcement.
• Department of Public Safety (DPS) is hoping to transition all law enforcement agencies in the State of Vermont over the four months

CAD/RMS Support Changes

Non-VSP Agency Users request support in Valcour starting midnight, 9/12/21.

Every Agency/Department should have completed and shared their internal policy for Valcour support utilizing your assigned Program Manager(s).

1. VALCOUR ACCOUNT MANAGEMENT: For new Valcour account requests, Valcour account password resets or Valcour account access changes, your staff should follow your internal policy on how to contact your Agency/Department Program Manager(s).
2. VALCOUR SOFTWARE INSTALL: For new Valcour Soft Token software installs on Agency/Department hardware, your staff should follow your internal policy on how to contact your Agency/Department Program Manager(s).
3. VALCOUR SOFTWARE BUGS/ENHANCEMENTS: To report a potential bug or request a Valcour enhancement, your staff should follow your internal policy on how to contact your Agency/Department Program Manager(s).
4. VALCOUR ELECTRONIC TICKETING To report issues or questions regarding electronic ticketing through Valcour, your staff should follow your internal policy on how to contact your Agency/Department Program Manager(s)

If a user submits a Valcour support request to the Public Safety ADS/DPS Help Desk via phone, the caller will be directed to contact your Agency/Department Program Manager(s).

• Tickets submitted to the ADS DPS Help Desk for Valcour support will be routed back to your Agency/Department Program Manager(s) for resolution.

The ADS/DPS Help Desk will continue to provide first line support for ALL OTHER services provided by Public Safety INCLUDING ongoing support for access /issues with Spillman historic data as necessary. (Via an email to dps.help@vermont.gov or via the Help Line at 802-241-5525)

For current Spillman Agencies

Q: What happens with the State Spillman solution the next day after we go live?
A: The existing State Spillman solution will be available for you to update existing cases through 12/31/2023 including NIBRS reporting and for historical data reporting. You will not be able to add new incidents in State Spillman.

Q: What is the impact if an agency in the first rollout elects to go live in the second rollout?
A: VSP will no longer dispatch or add new cases in the State Spillman. If you want to remain with Spillman you will need to find another agency to dispatch for you.

Q: What happens if an agency in group 2 wants to go to group 3?
A: There will be no third rollout. The State does not want to pay for two active dispatch systems.

Q: How long will the State Spillman be available?
A: For Agencies in Group 2, dispatching in the State Spillman will remain until that cutover occurs. For all agencies statewide, the State Spillman data will be remain available indefinitely. The existing State Spillman solution will remain available for you to update existing cases through 12/31/2023, including NIBRS reporting, court order management and for historical data reporting.

Spillman Legacy Data Timeline

Upcoming Project activities:

Links:

CAD RMS Project Information

FAQs

Quick Look at Valcour

Valcour Project Team Members